We care about your privacy.
We want to tell you in detail about the
policies and practices which we have adopted to protect your
privacy so that you can feel confident about how we handle
the personally identifiable information (‘personal
information’) you entrust to us, and understand how we
manage your personal information to offer you the best
possible products, services and experiences. The server(s)
that make(s) this site available, and databases where
information may be stored, may be located outside the
country from which you accessed this site, but we will
collect, process and use personal information only in
accordance with this policy. The personal information made
available to us may, therefore, be transmitted abroad.
Employment-related queries may also be transferred to any
member of the Pets Global family of companies worldwide. By
visiting this site and submitting information, you consent
to such collection, processing, transfer and/or storage of
your personal information.
While we do not
intend to make changes to our policies very often, it is
always a good idea to double check when you visit our site
to be sure that you have read and agree with our most
current policy statement. We will not make any changes that
have retroactive effect unless legally required to do so.
The content on our sites may include, among
other items of interest, entertainment, games, recipes,
surveys, sweepstakes, and contests, and may also include
advertising and opportunities to shop online. We may also
provide information on our company and our products, and may
also offer opportunities to apply for employment or create
an employment profile and obtain information about job
vacancies. We hope that you enjoy our site and will come
back often to visit!
Please take a moment
to review our policy in detail. To assist you, we offer this
short summary.
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We use your personal information to
fulfill your requests and serve you better. We do not
share your personal details with outside third parties
without your consent.
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We will only send you materials you
have indicated you want to receive according to your
preferences, and we will honor your opt-out requests.
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We use cookies and web beacons to
help us understand the features that apply to visitors,
provide better functionality, and offer you personalized
content.
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We adopt careful procedures to
protect your personal information, and use special care to
protect credit card data you give us when you shop online.
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We do reserve the right to use or
disclose your personal information in certain
circumstances, such as to satisfy a legal request or
protect our property.
When do we collect personal
information?
We collect personal
information, such as names, addresses, e-mail addresses,
hobby or activity information, demographic information (age,
gender, etc.), employment and job preferences, taste or
other preference information, and the like, when voluntarily
submitted by a visitor. Visitors may choose to submit
personal information online to enter contests, to obtain
information or submit a comment, to register for a loyalty
program or chat room, or to place an order. We may also
obtain contact lists, demographic, and other information
from other sources. For the convenience of our customers and
to better serve you, we combine the data. You can update or
correct your contact information or change your preferences
about receiving offers and information from us at any time.
We make a special
effort to advise children to get parental permission before
providing information or ordering anything online, and urge
parents to supervise their children's online use. We may ask
for age information from children so that we can provide
age-relevant content and fulfill certain legal obligations;
if we learn we are dealing with a child (as defined by local
law, we may ask for the e-mail address of a parent and make
an effort to contact them to determine if the child has
permission to provide information to us. Although many of
our sites are intended only for teens or adults, we have
special policies in place for children, which are described in the
Special Note to Parents.
What do we
do with your personal information?
We collect personally identifiable
information to enter you in contests and notify you of
results, to e-mail you with updates and news, to respond to
your questions or comments, to register you for certain
features, to send you updates when job vacancies that fit
your profile arise, to provide personalized content,
information, and/or to send out brochures, coupons, samples,
offers and other information on our products or our company.
We ask visitors providing e-mail addresses to let us know if
they would like further information or updates from us or
our site; only those who request it will receive follow-up
e-mail or other communications from us. We may also ask if
you would like to receive information about other products
available from members of our family of companies. Only
those who expressly ask to receive such information online
will get it. If we are not sure of your preferences we may
ask you about them. We also offer visitors an "opt-out"
option at any time they wish to cease receiving e-mails or
other information from us.
Sometimes our brands will make offers,
coupons and information, including catalogues, available to
you via mail. For example, when customers place an online
order in our catalogue stores or sign up for one of our
catalogues online we may add them to the list to receive
that catalogue. We may also use lists we have received from
third parties or public sources to send you this
information, and, as is routinely done in the catalogue
business, may exchange names and addresses (but not e-mail
addresses absent consent) of our catalogue customers with
other catalogue companies who may also contact you by mail.
You may "opt-out" of receiving offline communications from
our brands at any time.
As is customary in many businesses, we
may purchase and use opt-in e-mail lists to contact
potential customers. We will honor opt-out requests and ask
those providing lists to give us assurances that e-mail
contact information is provided only for those consumers who
have expressed a desire to receive offers and information by
e-mail.
Personal information is used solely by
us, and our affiliates, agents or business partners who help
make this site and its content and the products and services
at this site, available to you in order to respond to your
requests (like fulfilling online shopping orders or offering
a sweepstakes or promotion), and to better serve you,
consistent with this policy. Data may be shared or combined
between current or future affiliates, subsidiaries or other
related entities of our company to enhance efficiency and
minimize duplication of contacts with you. In addition, we
may occasionally ask you if we may share information with
other trusted third parties. We will let you know at the
time the information is collected if such third-party
sharing is anticipated, will identify the types of
businesses at the area of collection, will describe the
information we will share (like your mail or e-mail address)
and will only share data if you agree. We will share
personal data only with those who have agreed to follow
careful policies.
How do we use "cookies" and Web
beacons?
What are cookies?
“Cookies” are data files that a Web site
sends to your computer while you are viewing the site. These
data files include information that allows our site to
remember important information that will make your use of
the site more efficient and useful to you. Our sites use
cookies for a variety of purposes. We use cookie technology
and IP addresses to obtain non-personal information from
online visitors, and also to provide registered visitors
with the best possible personalized online experience.
How do we use cookies?
Visitors to our
sites use different web browsers and different computers. To
make your visits as easy as possible with the technology you
use, we automatically keep track of the type of browser
(e.g., Internet Explorer, Netscape) and operating system
(e.g., Windows, Macintosh) used by a visitor, and the domain
name of the visitor's Internet service provider. We also
track the total number of visitors to our site in an
aggregate form to allow us to update and improve our site;
personally identifiable information is not extracted in this
process. This data tells us if more visitors prefer certain
features or areas to others, which helps us keep our site
fresh and interesting to the majority of our visitors. We
also use cookies to help prevent children from entering certain areas or
features intended only for adults or older teens.
How do we use cookies to personalize
your experience at our sites?
Cookie technology helps us deliver content
tailored to a visitor’s interests, and allows us to make
ordering products, entering and participating in sweepstakes
and contests, and offering other functions at our site
easier for our visitors. Sites that offer online shopping
use cookies to remember and process the items in your
shopping cart. Where permitted, we may associate personal
information with a cookie file in such instances.
What
if you don´t want cookies?
If you don't want cookies, you can set your
computer to warn you each time a cookie is being sent or
turn off all cookies through your browser (e.g., Internet
Explorer or Netscape Navigator). (Check your browser HELP
menu to learn the correct way to change or update your
cookies.) If you disable cookies, you may be unable to
access some of the features noted above.
What are
Web beacons and how do we use them?
Some of our Web pages and e-mail updates may
contain electronic images called Web beacons, sometimes
known as one pixel GIFs, clear GIFs or pixel tags. On Web
sites, these allow us to count visitors who have viewed our
pages. In promotional e-mail messages/newsletters they allow
us to count how many subscribers have read them. Web beacons
allow us to develop statistical information about the
activities and features that most interest our consumers for
the purpose of providing more personalized content. They are
not used to access personally identifiable information
without your consent.
What about chat rooms, message boards, or
other interactive forums?
We may offer chat rooms, message or bulletin
boards, or interactive areas where visitors may post
comments or information for our visitors’ enjoyment. If
there is a chat room, bulletin or message board, or other
interactive areas where personal information may be posted
at this site, be sure to check our chat room rules before
entering, as you will be bound by them as well as our
General Terms and Conditions. Our chat room
rules will establish age and other restrictions on
participation, and outline requirements for obtaining
parental consent for children where their participation is permitted.
As you know, anything you post online is
available for the world to see. We make no representations
and undertake no obligations as to information you
voluntarily post.
Is credit card / transaction information
secure?
We care about the safety and security of
your transaction. We use SSL (Secure Sockets Layer) to
communicate with your browser software when you order from
us online and thereby provide us with credit card or similar
information. SSL is the industry standard security protocol,
which makes it extremely difficult for anyone else to
intercept your credit card / transaction and order
information that you send us when you submit your online
order. Otherwise, the transmission of information to and
from us is not encrypted or secure. We take precautions to
safeguard your credit card data in our internal systems.
What do we do to safeguard personal information?
We have instituted safeguards to check that
our internal procedures meet our high policy standards. We
also use our best efforts to be sure that third parties who
work with us as our agents to make this site and its
contents available to you, and to fulfill your orders and
requests, agree to protect personal information that they
must access in order to serve our site and our visitors, and
honor your preferences about contacts you receive.
What about links to other Web sites?
We may offer links to other sites outside
the Pets Global family of companies. However, we try to link only
with Web sites that share our values. You should always
check the privacy policy of any linked Web site to
understand their personal information collection practices,
including how they may use cookies. We are not responsible
for the content or information collection policies of sites
operated by other companies. If you visit another site, you
should review their privacy and other policies.
What else do you need to know?
We reserve the right to use or disclose any personal
information as needed to satisfy any law, regulation or
legal request, to conduct investigations of consumer
complaints or possible breaches of law, to protect the
integrity of the site, to fulfill your requests, or to
cooperate in any legal investigation.
What should you do if you have questions, wish to access,
update or delete information, or wish to opt out of
receiving future communications?
If you would like us to access, update, change, or delete
information we have about you in our marketing database
(subject to any applicable legal exceptions), would like to
opt out of receiving further communications from us, or have
questions about our privacy policy, please contact our
Privacy Coordinator at
